We provide support to businesses who want to reduce costs by not having to deal with overheads associated with employing IT Staff. Through this we allow businesses to focus on their core offerings instead of having the hassle of having to worry about onsite tech support.
Access to Industry Expertise
We specialize in what we do, so you can draw on our expertise.
We also offer a range of bespoke options, for example if you need one-off support, extended hours support, limited number of hours, pre-paid blocks of hours, tailor-made SLAs or are a non-profit organisation, please do contact us if you don’t find everything you need here.
Free Infrastructure Audit
All of our IT Support Contracts include a free on-site infrastructure audit, carried out by one of our fully qualified technicians. This is carried out before the contract begins, at the quotation stage.
This is what we document during the audit:
This audit we carry out allows us to gain detailed understanding of your IT infrastructure and your business workflows, forming a good foundation to provide you with an excellent level of proactive IT support.
Benefits
You’ll have your very own dedicated Account Manager.
Your dedicated Account Manager will ensure that you get the most from your ongoing IT investment and that you receive a consistently high standard of customer care. Your Account Manager will conduct a monthly account review and they will also arrange your annual IT infrastructure audit.
Why choose us
Flexible Arrangements to suit your business needs, no matter how big or small – from the occasional helping hand to a fully managed helpdesk with pro-active network management and round-the-clock system monitoring
Peace of mind that expert assistance is just a phone call or email away
Business Continuity thorough disaster recovery and backup strategies to protect your critical data and systems
Reduce Downtime due to our quick response and repair times
Budget Easily as we have both Flexible Hourly Rates and Unlimited IT Support fixed-price contracts available
Our diverse client base includes everything from many start-ups and charities to dozens of established small-to-medium size commercial organisations across various market sectors, along with some larger corporate clients
Our expertise and experience in different industries such as Hospitality, Retail, Finance, Construction, Legal & HR ensures that we are well placed to appreciate the unique challenges and advise you on the best practices for your specific sector.
At the same time, we understand that each business is different and work with you to gain an understanding of your specific business IT support requirements and priorities which enables us to deliver a truly bespoke IT and Network support service.